FAQ


1. When is the event starting?

Please check the appropriate Event page for start times.
To convert local time to your time zone, please go to: http://www.timeanddate.com/worldclock/converter.html

2. Video is buffering, what can I do?

Please refresh the page and/or clear cache and cookies and sign in again.
To sign in, after the Paywall appears, click on ‘Login to continue’ and enter your credentials. 

3. How to clear cache and cookies in my browser?

Internet Explorer:

Step 1: Once your browser is open, click the Tools menu.
Step 2: Click on Delete Browsing History...
Step 3: Select Temporary Internet Files.
Step 4: Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache).

Google Chrome:

Step 1: Once your browser is open, select the Tools menu (the wrench in the upper-right corner) and select Options (Preferences on Mac).
Step 2: On the Under the Hood tab, click the Clear Browsing data... button.
Step 3: Select the Empty the cache check-box.
Step 4: You can also choose the period of time you wish to delete cached information using the Clear data from this period dropdown menu.
Step 5: Click the Clear Browsing Data button.

Mozilla Firefox:

Step 1: Go to "Clear Recent History".

  • On a PC, click the "Firefox" menu in the top left corner. Next, select the right arrow next to "History ", and click "Clear Recent History" 

 

Step 2: Or press Ctrl+Shift+Delete to open the recent history window.

  • On a Mac, from the Tools menu, select "Clear Recent History…" 

Step 3: Alternately, you can press Shift-Command-Delete.
Step 4: Make sure "Details" is expanded, then select "Cache" from the list. Uncheck everything else.
Step 5: In the "Time Range to Clear" drop down, select "Everything".
Step 6: Select "Clear Now".

Safari for iOS, iPhone and iPad:

Step 1: Click on Settings from the home page.
Step 2: Scroll down until you see "Safari." Click on it to bring up the option page.
Step 3: Click "Clear Cookies and Data." A popup box will appear. Click "Clear Cookies and Data" again to confirm your choice.

4. I have made a payment. Where and how to watch the stream?

Please go to http://gloryworldseries.com/en/events/live and sign in with the credentials that were sent to you when creating an account/making a purchase.

5. Will a VoD of the event be available?

Usually it takes several weeks to be on VoD but it will vary.